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Terms of Service / NeuPrime Hosting and Virtual Servers

Our Terms of Service comply with general, audience-accepted rules of Hosting Services.

Your actions should confirm network etiquette in sense of good will cooperation between all Internet participants. This includes following both explicit and implicit terms:

  • Our first priority is payment safety. Even after initial money-back expires, at every moment we guarantee refund on first request. You get your funds back for unused portion of time even if you do the prepayment.
     
    Some exceptions apply for fraudulent activity accounts. See below for terms.
  • VPS (Virtual Servers) cannot be used for mining, auto-surfing, auto-clicking and any mass bot-based software like that, and any usage that violates the terms of 3d parties' websites and/or agreements. We also do not allow 100% computation nodes due to hardware nodes performance misbalance caused by such activity. These VPS (Virtual Servers) are automatically detected and run with low CPU and HDD access priority that can lead to inadequate performance, or get blocked without notice.
    Please contact NeuPrime support for comments on pure CPU computation nodes terms and pricing.
  • SPAM is forbidden in any form, both sending messages of any type using our mail server or just hosting site targeted at spam outbreak. We are sorry to confirm that spam outbreaks resulting from your resource compromising by hackers are also subject to website suspension. It does not matter how exactly your website is related to spam activity.
  • We do not allow Phishing, Credit Card-stealing, Payment System-credentials stealing, Scam, and further open list of well-known fraudulent activities in both paid and test mode accounts. WE REVOKE our Money-back and Refund Guarantees for accounts that are clearly dedicated to such activity and apply 30 € fee per account before refund amount calculations.
  • Any real-time or technical services are forbidden on regular Virtual Hosting website. This includes chats, online games, bulk data processing and so on. We forbid this because in general one cannot predict resource usage of such projects and this lead to service quality degradation for nearby customers. Please use virtual server for such services.
    VPS (Virtual Servers) and Dedicated Servers can run any project type without limitations.
  • It is forbidden to place information that sole purpose is abuse to some person, organization, country, race, law, or any other subject. We will take active position on any abuse report and act according to our sole discretion to enforce proper rights and uses.
  • NeuPrime can terminate account without prior notice if we feel that service is used for technical, legal, ethical abuse of any type to third party Internet users. We do it as soon as we confirm this policy violation.
  • NeuPrime can suspend or terminate account without prior notice if we are sure that account technical or network activity disturbs other clients and degrades overall service performance. Virtual Hosting is by design cooperative equipment usage, so we all should respect each other to run servers fine.
  • Hosting account at NeuPrime can be terminated by sole customer decision at any time. It can be done by either using Control Panel option, or, if Control Panel password is lost, using legal order in any general acceptable form, for example, simple written order (scan allowed) or reasonably authorized Email. NeuPrime returns any prepayment made for future hosting periods to the day of processing of the cancellation order. NeuPrime returns funds to contract owner only, preferably using payment system refund method (Credit Card refund, PayPal refund), or SEPA payment to the original transfer sender. Within some limited Money Back Guarantee period, Customer can also request 100% refund if appropriate according to NeuPrime website pages.
  • NeuPrime GmbH reserve right to put all charges and fees on the Customer side when accepting payments and returning payments. This includes wire transfer payments and refunds (SEPA and SWIFT).
  • YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THIS SITE AND THE SERVICES FOUND AT THIS SITE SHALL BE AT YOUR OWN RISK AND THAT THIS SITE AND THE SERVICES FOUND AT THIS SITE ARE PROVIDED "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS".
  • IN NO EVENT SHALL NEUPRIME, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER.
These short terms outline cooperation rules required for general hosting stability. We will never terminate any customer without clear reason for doing so, and only reason is service quality or safety and law conformance. NeuPrime determines termination need in its sole and absolute discretion.

NeuPrime customers are always eligible for refund for any amount of funds left unused in case of account termination, except the cases of obvious illegal use stated above.

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