Our Support Service and Management can be reached this way:
If you provide information needed to troubleshoot your problem, no matter if you are our direct customer or not, we will answer on any topic related to our Cloud.
It is best to use email to create request tickets (email@example.com).
Email replies allows us to communicate with any speed required, both fast and slow, and allows us to choose exact amount of time needed to treat your problem right.
Most important thing to note is that all email are reviewed by hosting top managers and top technicians and leads, so you may get instant answer to hard question without excess escalation.