Our support service can be reached this way:
If you provide information needed to troubleshoot your problem, no matter if you are our direct customer or not, We will answer on any topic related to our Cloud.
It is best to use email to create request tickets (email@example.com).
Email replies allows us to communicate with any speed required, both fast and slow, and allows us to choose exact amount of time needed to treat your problem right.
Most importand thing to note is that all email are reviewed by hosting top managers and top technitians, so you may get instant answer to hard question withtout excess escalation.